Shipping policy

SHIPPING INFORMATION

Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive.

The health and safety of our customers and teams is our #1 priority and we appreciate your patience and understanding as we work to ship your order.

DOMESTIC SHIPPING:

Following credit card approval, orders will be processed within 1-3 business days Monday-Friday, 7am-4pm PST before being shipped. Shipping times are estimates and may vary by location.

Sanova Boutique ships to all 50 United States (except for Hawaii and Alaska), P.O. Boxes. and the U.S. territory of the U.S. Virgin Islands.

We do not ship to freight forwarders.
Deliveries are made only Monday-Friday.

Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it.

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

Sanova Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.